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Help Center

Getting Started
Everything you need to know to get started and get to work in WashUp.
Using WashUp
From inspections to checklists, learn how WashUp works from top to bottom.
Setup Examples
Set up your site right to streamline operations and get the most from every feature.
Video Library
Your go-to hub for getting started, learning features, and mastering WashUp—one video at a time.
Template Library
A collection of car wash focused templates to help you in every task you might encounter.
Changelog
Stay up to date on all the latest improvements and updates in WashUp.
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Getting Started
Using WashUp
My Wash
Inspections
Services
Tasks
Incidents
Settings
Insights
Setup Examples
Video Library
Template Library
Changelog
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Using WashUp

Insights

Insights

Inspections

  • All Attention Status
  • Assigned Attention Items
  • Assignment Status
  • Avg Time Open
  • Avg Time to Assignment
  • Current Critical (Red) Issues
  • Current Needs Attention (Yellow) Issues
  • Inspection Pass Rate
  • Inspection Quality
  • Inspection Quality by Location
  • Inspection Run Frequency
  • Inspection Run History
  • Inspections Last Run Date
  • Inspections Run This Month
  • Inspector Flag History
  • Inspector Resolution Rate
  • Issue Velocity
  • Issue Velocity (Bar)
  • Last Inspection Ran
  • Location Pass Rate
  • Open Attention Items
  • Open Equipment Issues Detail
  • Repeat Equipment Issues
  • Resolved Attention Items
  • Unassigned Attention Items

Services

  • All Service Status
  • Assigned Services
  • Assignment Status
  • Average Time Open
  • Average Time to Assignment
  • Completed Service On Time by Month %
  • Completed Services Log
  • Completed This Month
  • Completion Rate
  • Completion Rate by Month %
  • Due Today
  • Last Service Completed
  • Location Service Completion Rate
  • On-Time Completion Rate
  • Open Services Detail
  • Past Due Services
  • Repeat Services Completed Past Due
  • Rescheduled Services
  • Scheduled Services
  • Service Priority Breakdown
  • Service Progress Breakdown
  • Services by Assignee
  • Services by Bay
  • Services Completed by Month
  • Services Completions by User
  • Unassigned Services
  • Upcoming Services
  • Workload by Assignee

Tasks

  • Average Tasks Completed Per Day by User
  • Completed Today
  • Completion Frequency
  • Completion Rate This Month
  • Current Incomplete
  • Current Past Due
  • Days Since Last Task Completed by User
  • Last Task Completed
  • Location Completion Rate
  • Location Completion Rate (Bar)
  • Missed Today
  • Open Tasks Detail
  • Repeat Missed/Past Due Tasks
  • Task Completion Pivot Table by Location
  • Task Completion Pivot — Company & Location by Month (End-User)
  • Task Completions by User
  • Task List Activity
  • Task List Completion
  • Task Setup by Location
  • Tasks Completed This Month
  • Tasks Completed Today
  • Tasks — Month by Month Growth Trends
  • Today's Task Status
  • Upcoming Today
  • User Activity Summary by Company
  • User Activity Summary by Location

Incidents

  • Assigned Open Incidents
  • Assignment Status
  • Average Time in "In Progress"
  • Average Time in "Under Review"
  • Average Time to Resolution
  • Avg Time to Assignment
  • Closed This Month
  • Currently In Progress
  • Currently Under Review
  • Incidents by Location
  • Incidents Created by User
  • Incidents Reported by Month
  • Incidents This Month
  • Last Incident
  • Location Resolution Rate
  • Median Time to Resolution
  • Member vs Non-Member
  • Open Incidents
  • Open Incidents by Assignee
  • Open Incidents Detail
  • Open Incidents Status
  • Recently Closed
  • Repeat Vehicles
  • Resolution Outcomes
  • Resolution Performance by User
  • Unassigned Open Incidents

Scheduler

  • Approval Rate (%) — BY Reviewer
  • Approved Time Off — Next 7 Days
  • Availability Approved vs Denied — BY Reviewer
  • Availability Approved vs Denied — PER Team Member
  • Avg Breaks & Break Minutes per Shift
  • Avg Employees Scheduled per Day
  • Avg Hours Scheduled per Day of Week
  • Avg Hours Scheduled per Location, per Week
  • Avg Hours Scheduled per Shift Type
  • Avg Hours Scheduled per User, per Week
  • Avg Shift Length
  • Avg Time to Review — BY Reviewer
  • Days Off Granted — PER Team Member
  • Days Requested Off (Approved & Denied) — PER Team Member
  • Pending Availability Requests
  • Pending Requests — Time-Off + Availability
  • Pending Time-Off Requests
  • Request Volume — PER Team Member
  • Schedule Publish Status by Week
  • Scheduled Hours by Employee
  • Scheduled Hours by Location
  • Scheduled Hours by Week
  • Scheduled Hours This Week
  • Scheduled Shifts — Detail
  • Time-Off Approved vs Denied — BY Reviewer
  • Time-Off Approved vs Denied — PER Team Member
  • Upcoming Approved Time-Off — Detail (Next 30 Days)
  • Upcoming Daily Coverage (next 14 days)

Users

  • Active Users Last 30 Days
  • Engagement Breakdown
  • Engagement Breakdown Table
  • Inactive Users (30+ days)
  • Inactive Users Detail
  • Logged In Today
  • New Users This Month
  • Pending Setup
  • Pending Setup Detail
  • Role Distribution
  • Team by Location
  • Team Size
  • User Activity by Location
  • Users Added by Month
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