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Contact UsMember vs Non-Member
For membership and non-membership customers: how many closed incidents were resolved versus denied, and the resolution rate.
August 3, 2026
Company — applied automatically. You only ever see your own company's data.
Location — narrows what you see to the locations you select.
How to read it
Each slice is one customer type. The size of a slice is its share of the whole, and all the slices together always add up to 100%.
Hover a slice to see the exact count behind it. Pie is best for seeing proportions at a glance — use the matching table if you need the precise numbers.
What this card shows
- How does my incident volume split across customer type?
- Is any one slice larger than it should be?
- Where is the balance off?
Columns
- Customer Type — whether the customer was a member or a non-member.
- Outcome — whether it ended Resolved or Denied.
- Incidents — the number of incidents.
Questions this answers
- How does my incident volume split across customer type?
- Is any one slice larger than it should be?
- Where is the balance off?
Why your numbers might differ
- Open incidents may be excluded. Where this card measures outcomes, only incidents that reached Resolved or Denied are counted — anything still Under Review or In Progress is left out.
Frequently ask questions
How is a member incident identified?
Can I get the exact counts, not just the slices?
Why might my figure differ from a teammate's?