Location Resolution Rate

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What this card shows

For each location, the percentage of its closed incidents that ended in Resolved rather than Denied.

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How to read it

Each bar is one of your locations. The bar is split into two segments: the green portion is the share of closed incidents that were Resolved, the lighter portion the share that were Denied. Together they always total 100%, because the card only counts incidents that reached a final decision.

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The dashed line across the chart sits at 100%. It's a reference marker, not a target you should expect to hit — a location touching it would mean every single closed incident there was resolved in the customer's favor.

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Hover any bar to see how many incidents it's based on. A location showing 100% resolution off two incidents is telling you much less than one showing 78% off ninety.

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Columns

• Location — the name of each of your locations.
• Reported — how many incidents were reported at that location in the selected date range.
• Resolved % — of the incidents that were closed, the percentage marked Resolved.
• Denied % — of the incidents that were closed, the percentage marked Denied.
• Resolution Rate % — the headline figure this card is named for.

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Questions this answers

• Which of my locations denies the most damage claims?
• Is one location resolving nearly everything while another denies most of what it sees?
• Do the locations with the most reported incidents also have the lowest resolution rates?

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Why your numbers might differ

• Open incidents are excluded. Anything still Under Review or In Progress isn't counted here — only incidents that reached Resolved or Denied. A location with a large backlog will look thin on this card.
• The Date filter applies to when the incident was reported, not when it was closed. An incident reported in March and closed in May counts toward March.
• Small samples swing hard. One denied claim out of three drops a location to 67%.

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Filters that affect this card

• Company — applied automatically. You only ever see your own company's data.
• Location — narrows the chart to the locations you select.
• Date — sets the reporting window, based on when each incident was reported.