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Contact UsResolution Outcomes
How your closed incidents split between Resolved and Denied.
August 3, 2026
Company — applied automatically. You only ever see your own company's data.
Location — narrows what you see to the locations you select.
Date — sets the reporting window, based on when each incident was reported.
How to read it
Each slice is one outcome. The size of a slice is its share of the whole, and all the slices together always add up to 100%.
Hover a slice to see the exact count behind it. Pie is best for seeing proportions at a glance — use the matching table if you need the precise numbers.
What this card shows
- Which locations resolve most of what they see, and which deny the most?
- Is my resolution rate holding steady or drifting?
- Where are customers most likely to have a claim turned down?
Columns
- Outcome — whether it ended Resolved or Denied.
- Incidents — the number of incidents.
Questions this answers
- Which locations resolve most of what they see, and which deny the most?
- Is my resolution rate holding steady or drifting?
- Where are customers most likely to have a claim turned down?
Why your numbers might differ
- Open incidents may be excluded. Where this card measures outcomes, only incidents that reached Resolved or Denied are counted — anything still Under Review or In Progress is left out.
Frequently ask questions
What are the two outcomes?
Can I get the exact counts, not just the slices?
Why might my figure differ from a teammate's?