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Contact UsResolution Performance by User
For each user who closed incidents: how many they resolved or denied, and the median and average days from report to close.
August 3, 2026
Company — applied automatically. You only ever see your own company's data.
Location — narrows what you see to the locations you select.
User — narrows the card to the team members you select.
How to read it
One row per resolved by. Click any column heading to sort by it — useful for finding the highest or lowest values fast.
The columns break the detail down so you can scan for what needs attention.
What this card shows
- Which locations resolve most of what they see, and which deny the most?
- Is my resolution rate holding steady or drifting?
- Where are customers most likely to have a claim turned down?
Columns
- Resolved By — the team member who closed it.
- Closed Incidents — how many incidents this person closed.
- Resolved — how many were resolved.
- Denied — how many were denied.
- Median Days to Resolution — the middle value of days from report to close.
- Average Days to Resolution — the average days from report to close.
Questions this answers
- Which locations resolve most of what they see, and which deny the most?
- Is my resolution rate holding steady or drifting?
- Where are customers most likely to have a claim turned down?
Why your numbers might differ
- Open incidents may be excluded. Where this card measures outcomes, only incidents that reached Resolved or Denied are counted — anything still Under Review or In Progress is left out.
- Only team members with activity appear. Someone with nothing to show for the period won't have a row.
Frequently ask questions
Who appears in this list?
Can I sort this table?
Why might my figure differ from a teammate's?