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Contact UsOpen Incidents by Assignee
For each assignee: how many incidents they have open and the age of their oldest open one. Unassigned open incidents are grouped together.
August 3, 2026
Company — applied automatically. You only ever see your own company's data.
Location — narrows what you see to the locations you select.
How to read it
One row per assignee. Click any column heading to sort by it — useful for finding the highest or lowest values fast.
The columns break the detail down so you can scan for what needs attention.
What this card shows
- Who is carrying the most here?
- Is the load spread evenly, or concentrated on a few people?
- Who has gone quiet recently?
Columns
- Assignee — the team member the item is assigned to.
- Open Incidents — how many incidents are currently open.
- Oldest Open (days) — the age in days of their oldest open item.
Questions this answers
- Who is carrying the most here?
- Is the load spread evenly, or concentrated on a few people?
- Who has gone quiet recently?
Why your numbers might differ
- Open incidents may be excluded. Where this card measures outcomes, only incidents that reached Resolved or Denied are counted — anything still Under Review or In Progress is left out.
- Only team members with activity appear. Someone with nothing to show for the period won't have a row.
Frequently ask questions
How does an incident become assigned?
Can I sort this table?
Why might my figure differ from a teammate's?