How is this time measured?

It's counted from when the incident was reported to when it was first assigned to someone. Incidents that haven't reached that point yet aren't included in the average.

How current is this figure?

It reflects the moment you loaded the page, filtered to your current selection. Refresh to pull the latest.

Why might my figure differ from a teammate's?

Filters travel with whoever's viewing. If you and a teammate have different locations or date ranges selected, each of you sees the figure for your own selection.

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Avg Time to Assignment

The average time from when an incident is reported to when it is first assigned to someone.

August 3, 2026

1417

Feature

Incidents

Viz Type

Number

Filters

Company

Location

User

Date

Company — applied automatically. You only ever see your own company's data.
Location — narrows what you see to the locations you select.
Date — sets the reporting window, based on when each incident was reported.

How to read it

A single number for whatever your filters are currently set to. Change the filters and this figure updates to match.

‍

It answers one question at a glance — no chart to read, just the current count.

What this card shows

What is my avg time to assignment right now?
Is that higher or lower than I'd expect for this point in the day or month?
Has it changed since I last looked?

Columns

Avg Time to First Assignment — the average time from creation to first assignment.

Questions this answers

What is my avg time to assignment right now?
Is that higher or lower than I'd expect for this point in the day or month?
Has it changed since I last looked?

Why your numbers might differ

Open incidents may be excluded. Where this card measures outcomes, only incidents that reached Resolved or Denied are counted — anything still Under Review or In Progress is left out.

Frequently ask questions