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Contact UsMedian Time to Resolution
The median number of days from when an incident was reported to when it was closed, across closed incidents.
August 3, 2026
Company — applied automatically. You only ever see your own company's data.
Location — narrows what you see to the locations you select.
Date — sets the reporting window, based on when each incident was reported.
How to read it
A single number for whatever your filters are currently set to. Change the filters and this figure updates to match.
It answers one question at a glance — no chart to read, just the current count.
What this card shows
- What is my median time to resolution right now?
- Is that higher or lower than I'd expect for this point in the day or month?
- Has it changed since I last looked?
Columns
- Median Time to Resolution — the middle value of days from report to close.
Questions this answers
- What is my median time to resolution right now?
- Is that higher or lower than I'd expect for this point in the day or month?
- Has it changed since I last looked?
Why your numbers might differ
- Open incidents may be excluded. Where this card measures outcomes, only incidents that reached Resolved or Denied are counted — anything still Under Review or In Progress is left out.
Frequently ask questions
How is this time measured?
How current is this figure?
Why might my figure differ from a teammate's?