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Contact UsAverage Time Open
The average length of time your open services have gone without being completed.
August 3, 2026
Company — applied automatically. You only ever see your own company's data.
Location — narrows what you see to the locations you select.
How to read it
A single number for whatever your filters are currently set to. Change the filters and this figure updates to match.
It answers one question at a glance — no chart to read, just the current count.
What this card shows
- What is my average time open right now?
- Is that higher or lower than I'd expect for this point in the day or month?
- Has it changed since I last looked?
Columns
- Avg Time Open — the average time open issues have gone unresolved.
Questions this answers
- What is my average time open right now?
- Is that higher or lower than I'd expect for this point in the day or month?
- Has it changed since I last looked?
Why your numbers might differ
- This is a live figure. It reflects the moment you loaded the page and will change as your team works through the day.
- Completion is measured against the due date. A service done after its due date still counts as completed, but not as on-time.
Frequently ask questions
What's being timed?
How current is this figure?
Why might my figure differ from a teammate's?