How WashUp helps multi-site car wash operators

WashUp helps multi-site car wash operators run every location on the same equipment map, inspections, checklists and claims process, with alerts from any site and Insights to compare them. On WashUp, RocketFast! Car Wash, a 14-location tunnel operator, cut its median time to close a damage claim from 17.9 days to 2.2 (RocketFast customer story).

Multi-site consistency rarely breaks for lack of standards. It breaks because each site runs the standard its own way, and the owner finds out from a review.

Key takeaways

• RocketFast now closes 74% of its damage claims within a week, up from 26% in its first six months on WashUp (RocketFast customer story).
• The gap between RocketFast’s fastest and slowest site fell from 31.6 days to 4.3 days per claim (RocketFast customer story).
• Equipment, inspections and task lists copy from one location to another; services and schedules don’t (What you can copy between locations).
• Pricing is per location with unlimited users, and annual plans take 10% off at 5–14 sites, 15% at 15–24 and 20% at 25 or more (WashUp pricing).

What software do multi-site car wash operators use to standardize every location?

Multi-site car wash operators standardize every location with operations software that holds one version of the inspections, checklists and claims process and runs it at each site. WashUp does that per location: each wash has its own equipment and lists, copied from your best site, while roles and billing are company-wide.

That split is on purpose. A tunnel’s closing list doesn’t belong at your self-serve across town. The manager who wrote it, though, should be the same person at both.

How is a multi-site account set up in WashUp?

In WashUp, your company holds your locations, and each location is its own wash with its own bays, equipment, lists and schedule. People, roles and billing sit above them (Running WashUp with multiple locations).

Two things catch people out. A role is company-wide, so making someone an Admin makes them an Admin at every site they’re assigned to. And nobody sees a site until they’re assigned to it, Super Admins included. A regional manager assigned to five washes moves between them with the location picker at the top of the page (Switch between locations).

How do you roll out a new site without rebuilding it?

You roll out a new site in WashUp by copying from a site that already works. Equipment copies bay by bay with its photos, manuals and inspections, and a task list copies to as many locations as you pick at once (Roll out WashUp to another location).

Copying gets the new site to day one. It doesn’t make the copy true. Walk the new wash, photograph what’s actually installed, fill in the serial numbers a warranty claim will ask for, and run the first inspection before you open.

What happens when something breaks at site three?

When something breaks at site three, whoever is on the lot flags it in WashUp, and everyone subscribed to that location’s alerts hears about it right away by push or email.

Say it’s a Saturday in July. At your in-bay automatic across town, the attendant notices the high-pressure pump station tripping. She uses Report an Issue, marks it Critical, and adds a photo and two lines of notes. Your phone shows the alert: Issue Reported (Critical), the equipment, the bay, the site, and who reported it.

From the Attention Item, you assign it to the tech who covers that site, set it Urgent, and email it to your pump service company with the photos attached (Work an attention item). When it’s fixed, someone marks it Resolved with the date and an after photo, and the repair lands in that pump’s history at that site. Nobody had to call the site to find out what happened.

Good to know: assigning someone to a new site switches on every notification for it. A manager covering four washes starts getting four washes’ worth of email, so have them trim theirs (Manage email and push notifications).

How do you compare locations in WashUp?

You compare locations in Insights, WashUp’s reporting dashboard for Admins and Super Admins. It covers your whole company, and its location filter lets you look at one site or several side by side (Intro to Insights).

The honest limit: day to day, WashUp works one location at a time. The Dashboard, the task lists and the inspections show the site you’ve picked, and there’s no single screen listing every site’s open items. Insights is where the sites sit next to each other.

What did a 14-location tunnel operator see on WashUp?

RocketFast! Car Wash, a 14-location express tunnel operator, used WashUp to put every site on one damage-claim process. Its median time to close a claim fell from 17.9 days in its first six months to 2.2 days, and the gap between its fastest and slowest site shrank from 31.6 days to 4.3 (RocketFast customer story).

Before WashUp, each site filed and tracked claims its own way. Now every claim gets an owner when it’s filed, a median of six minutes after the report, and the status is visible from any device. Mike D., RocketFast’s Head of Operations, put it this way: “Now we can accurately see the flow of incidents.”

The same idea runs the daily routine. RocketFast builds its opening and closing procedures as routine lists that run at every site, and its crews completed more than 19,000 tasks in a recent 30-day window. These are RocketFast’s own results from its WashUp account, as published in the customer story.

What does WashUp cost for multiple locations?

WashUp costs $109 per location per month for the Bundle, with unlimited users. On an annual plan, volume discounts rise with your site count: 5% at 1–4 locations, 10% at 5–14, 15% at 15–24 and 20% at 25 or more (WashUp pricing).

Annual plans are a one-year term billed month to month, so there’s no large upfront charge. Monthly billing has no contract. Operators with 50 or more locations get custom pricing, and every new account gets its first 14 days free.

Where WashUp fits

WashUp fits operators who already have standards and need every site running them the same way. It isn’t a rollup console: you work one location at a time, services are built site by site, and it doesn’t connect to your POS or tunnel controller. What it does is give every site the same map, the same lists and the same claims flow, and tell you when one of them slips. For the people side of the problem, see how multi-location car washes stay consistent.

Running more than one wash? Book a demo and we’ll set WashUp up around your best site first.