Incidents | Report & Track Car Wash Damage Claims

What do the Red, Yellow, and Green statues mean for incidents?

Red = Under Review (Default for all newly created incident report forms), Yellow = In Progress (Incident report is currently in progress), Green = Resolved/Denied (Incident report was either Resolved or Denied)

What kind of details can I include in an incident report?

You can collect all the essential details, including the customer's name, email, and phone number, as well as the vehicle's VIN, license plate number, state of issue, year, make, model, and color. You'll also be able to log exactly where the damage occurred, the date and time of the incident, and include any supporting notes, photos, or videos—all in one organized report.

Can I submit an incident report from my phone?

Yes! You can complete and submit incident forms from any device.

Can I email the incident report to the customer?

Absolutely! You can send a copy of the report directly to the customer with just a few clicks.

Will I have a record of all past incidents?

Absolutely! Every incident is stored and tracked in WashUp so you always have a clear history of what happened, when, and how it was resolved.

Can my team upload photos and videos directly to a report?

Yes! Anyone filling out the form can take or upload media directly from their device to support the claim and provide context.

Will I be notified when a new incident is reported or its status changes

Absolutely! You can customize your notification preferences to stay in the loop however you’d like—via email or push notification. Get notified when a new incident report is submitted, when the status changes, or when a claim is resolved.

Will entering the vehicle’s VIN automatically fill in the year, make, and model?

Yes! When you enter a vehicle’s VIN in an incident report, WashUp will automatically pull and populate the vehicle’s year, make, and model—saving time and reducing errors.

Organize and resolve damage claims in one place

Simplify incident reporting from start to finish

Capture all the right details up front

Attach notes, photos, and videos with ease

Track progress and resolution in real time

Keep your customers in the loop