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Contact UsIntro to Chat
Keep conversations where the work happens. Chat gives every location its own conversation, plus group chats, direct messages, and calls.
Keep conversations where the work happens. Chat is built into WashUp, so the person you need is the same person already assigned to the location, and nobody has to keep a separate app open.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Chat.
- Chat is switched on per location, so you may have it at one site and not another.
What is Chat?
It's the group text thread your crew already has, except it knows who works where. When someone joins a location, they join that location's conversation. When they move on, they come out of it. Nobody maintains a list.
The kinds of conversation
| Kind | Who's in it | Who creates it |
|---|---|---|
| Location chat | Everyone assigned to that location | Created for you, automatically |
| Company Chat | Everyone at your company, at every location | Created for you, once you have 2 or more active locations |
| Group chat | Whoever an Admin adds | Admins and Super Admins |
| Direct message | You and one other person | Anyone |
| Call | Whoever joins from the chat | Anyone, from any chat |
Where to find it
Chat lives in the header, not the side menu. Select the speech-bubble icon in the top bar. A red count sits on it when you have unread messages, and it refreshes on its own every few seconds.
The icon is there for everyone. If Chat isn't part of a location's plan, selecting it opens a page about Chat with a Contact Sales to Add Chat button rather than a conversation.
Inside, the left panel groups your conversations under Starred, Company Chat, Location Chats, Group Chats and Direct Messages. Search chats... at the top finds a chat by name and searches the messages in every chat you're in.
What you can do with Chat
- Message everyone at a location, or your whole company, without building a group first.
- Send photos, files, and voice messages alongside text.
- Find an old message by searching every chat at once.
- Start an audio or video call from any conversation.
- Star the chats you use most so they stay at the top, and mute the ones you don't need to hear from.
Roles and permissions
| Action | Super Admin | Admin | Team Member |
|---|---|---|---|
| Open Chat, read, send, and call | ✓ | ✓ | ✓ |
| Start a direct message | ✓ | ✓ | ✓ |
| Start a group chat | ✓ | ✓ | ✕ |
| Manage or delete a group chat | ✓ | ✓ | ✕ |
| Delete any message | ✓ | ✓ | ✕ |
Team Members can still delete their own messages, leave a group chat, and delete a direct message they started.
Service Partners don't get Chat at all. The icon is hidden for them, and they aren't members of a customer's conversations.
Get started
Common questions
Do I have to add my team to the location chat?
No. Membership follows your location assignments, so people are added and removed for you. The Company Chat works the same way for everyone at your company.
Why can't I start a group chat?
Group chats are for Admins and Super Admins to set up. Team Members can start a direct message with anyone at the company, or ask an Admin to make the group.
Does this affect my other locations?
No. Location chats are per location, so you get one for each site you're assigned to. Group chats and direct messages aren't tied to a location at all.