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Can’t find what you need or looking for extra help? Contact us to connect with a dedicated WashUp and car wash expert.
Contact UsIntro to Chat
Keep conversations where the work happens. Chat gives every location its own conversation, plus group chats, direct messages, and calls.
Keep conversations where the work happens. Chat is built into WashUp, so the person you need is the same person already assigned to the location, and nobody has to keep a separate app open.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Chat.
- Chat is switched on per location, so you may have it at one site and not another.
What is Chat?
It's the group text thread your crew already has, except it knows who works where. When someone joins a location, they join that location's conversation. When they move on, they come out of it. Nobody maintains a list.
The four kinds of conversation
| Kind | Who's in it | Who creates it |
|---|---|---|
| Location chat | Everyone assigned to that location | Created for you, automatically |
| Group chat | Whoever you add | Anyone |
| Direct message | You and one other person | Anyone |
| Call | Whoever joins from the chat | Anyone, from any chat |
Where to find it
Chat lives in the header, not the side menu. Select the speech-bubble icon in the top bar. A red count sits on it when you have unread messages, and it refreshes on its own every few seconds.
The icon is there for everyone. If Chat isn't part of a location's plan, selecting it opens a page about Chat with a Contact Sales to Add Chat button rather than a conversation.
Inside, the left panel groups your conversations under Location Chats, Group Chats and Direct Messages, with Starred at the top for the ones you pin. Search chats... filters the list by name.
What you can do with Chat
- Message everyone at a location without building a group first.
- Start a group chat for a project, or a direct message for one person.
- Send photos, files, and voice messages alongside text.
- Start an audio or video call from any conversation.
- Star the chats you use most so they stay at the top.
- Mute a conversation you don't need to hear from right now.
Roles and permissions
| Action | Super Admin | Admin | Team Member |
|---|---|---|---|
| Open Chat, read, and send | ✓ | ✓ | ✓ |
| Start a group chat or direct message | ✓ | ✓ | ✓ |
| Start an audio or video call | ✓ | ✓ | ✓ |
| Mute a conversation | ✓ | ✓ | ✓ |
| Delete any message | ✓ | ✓ | Own messages only |
Service Partners don't get Chat at all. The icon is hidden for them, and they aren't members of a customer's conversations.
Get started
Common questions
Do I have to add my team to the location chat?
No. Membership follows your location assignments, so people are added and removed for you.
Who can do this?
Everyone. Chat has no admin-only controls, so any role can message, start a group, and call.
Does this affect my other locations?
No. Location chats are per location, so you get one for each site you're assigned to. Group chats and direct messages aren't tied to a location at all.