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Contact UsWhat are location chats?
Every location gets its own chat automatically, and its membership follows your location assignments. Here's who is in which conversation, and why.
A location chat is the one conversation you never have to set up. WashUp creates it for each location and keeps its membership in step with who works there.
Who is in each kind of chat
| Kind | Membership | Changes when |
|---|---|---|
| Location chat | Everyone assigned to that location | Somebody is assigned or unassigned |
| Company Chat | Everyone at your company | Somebody joins or leaves the company |
| Group chat | Whoever an Admin added | An Admin adds or removes someone, or a member leaves |
| Direct message | Exactly two people | Never |
Location chats keep themselves current
Assign someone to a location and they join that location's chat. Take them off the location and they come out of it, along with the notification settings they had for that site. You don't add or remove anyone by hand, and there's no membership list to maintain.
Turn the Chat feature off for a location and everyone is removed from that location's conversation.
The Company Chat
A company with 2 or more active locations also gets one Company Chat, for the announcements that go to everyone—a holiday schedule, a new uniform rule, a recall on a chemical. Everyone at the company is in it, whatever locations they're assigned to, and it sits in its own section above Location Chats.
Like a location chat, nobody joins, leaves, or is added to it by hand, and it can't be deleted. Drop to one active location and its members are taken off, but the conversation is kept and comes back if a second location does.
What a new member can see
Someone added to a location chat can read what was said before they arrived. Treat a location chat as a permanent record the whole site can see, not a private aside.
Group chats and direct messages
These aren't tied to a location, so they can reach anyone at your company, whichever sites they work at. Anyone can start a direct message. Group chats are set up by Admins and Super Admins, who also add and remove members, rename, and delete them. Any member can leave a group.
Service Partners are not in your chats
If a service company works on your equipment, their technicians and admins don't get Chat. The icon isn't shown to them, and they're not members of your company, location, group, or direct conversations, even while they're working inside your account.
- Chat is switched on per location. A location without it has no chat, and its people won't see a conversation for that site.
- Removing someone from a location removes them from its chat immediately, but it doesn't delete what they already wrote.
- Admins and Super Admins only see the chats they're members of. Being an Admin doesn't open every group chat at the company.