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Contact UsSend messages, photos, and files
Type a message, attach a photo or a file, or record a voice message, in any location chat, Company Chat, group chat, or direct message.
A photo of the leaking fitting says more than three sentences describing it. Chat takes text, images, files, and voice messages in every conversation.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Chat.
- Anyone in the conversation can send messages. There's no role restriction.
Send a message
To send a message:
- Select the speech-bubble icon in the header.
- Choose a conversation from the left panel, or find it with Search chats...
- Select the box marked Type a message... and write your message.
- Select the send button.
Your own messages sit on the right with just the time above them. One check means sent, and two mean delivered.
Attach a photo or a file
To send an attachment:
- Open the conversation.
- Select Attach file beside the message box.
- Choose the file, add a message if you want one, and send.
Select a photo in the conversation to open it full screen. Pinch or double-tap to zoom in on a part number, and swipe or use the arrows to move between the photos in that message.
Record a voice message
Select Record voice message beside the message box, speak, and send. Useful when your hands are wet and typing isn't happening.
Reply to a specific message
Open the message's options (⋯) and choose Reply. That message is attached to your reply so the thread stays readable when several things are being discussed at once. Select the quoted part of a reply to jump back to the original.
Mention someone
Type @ in the message box to list everyone in that conversation, with their photo, by first name. Keep typing to narrow the list, then choose the person you mean. They get a notification saying you mentioned them.
- No signal? A message that doesn't go through shows Message Failed and sends itself once you're back online.
- A location chat is visible to everyone assigned to that site, and the Company Chat to everyone at the company. Use a direct message for anything that shouldn't be.
- On a physical keyboard, Enter sends and Shift+Enter starts a new line.
Common questions
Can I undo this?
Yes, up to a point. You can delete your own messages, and Admins and Super Admins can delete anyone's. Deleting doesn't unsend a notification that already went out.
Can I see who has read my message?
No. WashUp shows when a message is sent and delivered, but not who has read it.
Will my team get notified?
Yes, unless chat push is off for your company or they've muted the conversation. The notification names you and the chat, and counts any attachments.