You sent the wrong bay number. Every message carries a small set of actions for fixing that, plus reactions for when a reply isn't needed.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Chat.
- Anyone in the conversation can use these. Deleting someone else's message is the one exception.
Open a message's actions
Hover over a message, or press and hold it, to show its react button and its options (⋯). Pressing and holding opens the reactions straight away, with the options beside them.
The options are Copy text, Reply, Mark as unread, and on your own messages Edit Message and Delete. Admins and Super Admins also get Delete on everyone else's.
Edit a message
Choose Edit Message, change the text, and save. There's no time limit, so an hour-old message can still be corrected.
Editing changes the message for everyone in the conversation, including people who already read it.
Delete a message
Choose Delete and confirm.
- Your own messages: anyone can delete their own, whatever their role.
- Anyone's messages: Super Admins and Admins can delete any message in a conversation.
If you're a Team Member and Delete isn't on someone else's message, that's why.
React to a message
To react:
- Hover over the message and select the react button, or press and hold it.
- Pick 👍, ✅, ❤️, 😂, or 👏.
- For anything else, select + and search for any emoji.
Pick the same reaction again to take it back. Select the reactions under a message to see who reacted, with a tab for each emoji.
Mark a message unread
Mark as unread puts the conversation back in your unread list so it resurfaces later. It affects only you.
Good to know- Deleting a message doesn't recall the notification. If push went out, people already saw the preview.
- Pressing and holding opens the reactions instead of selecting words, so use Copy text to grab a serial number or an address.
- WashUp doesn't show who has read your message. A read message keeps the same double check as a delivered one.
Common questions
Can I undo deleting a message?
No. Deleting is final, so post a correction rather than trying to restore it.
Who can do this?
Anyone can edit, react to, copy, and delete their own messages. Only Super Admins and Admins can delete someone else's.
Does the sender know I reacted?
Yes. Reactions show under the message for everyone in the conversation, and the person who wrote it is notified with the emoji you picked, unless they've muted the chat.
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