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Contact UsManage a group chat or direct message
Admins rename group chats, add or remove people, and delete them. Anyone can leave a group, and whoever started a direct message can delete it.
A group chat for the night crew only works if the right people are in it. Admins and Super Admins look after group chats for the whole company. Everyone else can leave one, and the person who starts a direct message can delete it.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Chat.
- Renaming, adding and removing people, and deleting a group are for Admins and Super Admins, including groups someone else created.
Rename a group chat
Admins and Super Admins only.
To rename a group:
- Open the group.
- Select Chat settings at the top of the conversation.
- Select Edit Group Name.
- Type the new name and select Confirm.
Add or remove people
Admins and Super Admins only.
To change who's in a group:
- Open the group and select View members.
- Select Add user, tick the people you want, and select Add Member.
- To take someone out, select the remove button on their row and confirm.
The member list starts with you, then Admins, then everyone else, each by first name.
Leave a group chat
Select Chat settings, then Leave Channel. You stop receiving its messages and it drops off your list. Any member can leave, except an Admin who created the group—they get Delete Group Chat instead.
Delete a group chat or a direct message
Select Chat settings, then Delete Group Chat or Delete Conversation.
- Group chats: Admins and Super Admins can delete any group at the company.
- Direct messages: whoever started the conversation can delete it, whatever their role.
The confirmation is blunt, and accurate: every message is permanently deleted, all participants lose access to the chat history, and it cannot be reversed.
Location chats and the Company Chat work differently
Neither has these controls. Their membership follows location assignments and who's at the company, and they can't be renamed, left, or deleted from inside Chat. See What are location chats?
- Leaving a group is not the same as deleting it. The conversation carries on without you.
- Adding someone to an existing group gives them the messages sent before they arrived.
- A direct message can't be renamed or added to. Ask an Admin to start a group chat if you need a third person.
Common questions
Can I undo deleting a chat?
No. Every message goes with it, for everyone. Save anything you need first.
I created this group. Why can't I rename it?
Managing a group is for Admins and Super Admins, whoever created it. Ask one of them, or leave the group if you're done with it.
Will people know I removed them?
They aren't told, but the conversation disappears from their list. Say something first if it matters.