There are two separate controls, and they work at very different scales. One quiets a single conversation for you. The other switches chat push off for everyone at your company.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Chat.
- Anyone can mute a conversation, and anyone can change the company chat switch.
Mute one conversation
Use this when a group chat is busy and you don't need every message.
To mute a chat:
- Select the speech-bubble icon in the header.
- Open the conversation.
- Select Chat settings at the top of the conversation.
- Choose the mute option.
The conversation stops notifying you. The same control then reads Unmute, which turns it back on.
Muting is yours alone. Nobody else in the conversation is affected, and they aren't told.
Change chat push for the whole company
This one is company-wide, so read the warning before you touch it.
To change the company chat switch:
- Select your name in the lower-left corner, then Settings.
If you don't see it, open the side menu first.
- Select Notifications.
- Find the Chat section at the bottom of the page.
- Switch Chat Push Notifications on or off.
This switch saves the moment you flip it. It is not part of Save Preferences at the bottom of the page, so there is nothing to confirm and no way to back out by leaving without saving.
Good to know- The Chat Push Notifications switch applies to your entire company, not just you and not just one location. Turning it off stops chat push for everybody.
- Muting a single conversation only affects you, which is almost always the control you actually want.
- With chat push off company-wide, muting an individual chat changes nothing, because nothing was going to notify you anyway.
Common questions
Can I change it later?
Yes. Both controls toggle back the same way, and the muting option reads Unmute once a conversation is muted.
Who can do this?
Anyone can mute their own conversations, and anyone can flip the company chat switch. That second one has no role check, so treat it carefully.
Will my team know I muted a chat?
No. Muting is yours alone and nobody in the conversation is told.
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