Some things are faster said than typed. Every conversation in Chat can become a call, and anyone in that conversation can join it.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Chat.
- Anyone in the conversation can start or join a call.
- A microphone for audio, and a camera as well for video.
Start a call
To call from a chat:
- Select the speech-bubble icon in the header.
- Open the conversation you want to call.
- Select Start call at the top of the conversation.
- Choose Start Audio Call or Start Video Call.
Everyone else in the conversation gets an incoming call they can Accept or Decline, and a message posts in the chat so anyone who misses the ring can still join.
Join a call already running
A conversation with a live call shows Ongoing Call at the top. Select Rejoin ongoing call to join it, or to come back after you dropped out. You can also select Join Call on the call's message in the chat, for up to an hour after it started.
While you're on a call
Toggle your Audio and Video at any time. Toggle call chat opens the conversation's messages beside the call, so someone can paste a serial number without saying it twice. Add reaction sends a quick reaction to everyone on the call.
Leave call takes you out and nobody else. The call stays up for everyone still on it.
Good to know- A call belongs to a conversation, so who can join it is whoever is in that chat. Starting a call in a location chat invites everyone at that site.
- Leaving a call doesn't leave the chat. You stay in the conversation and keep getting its messages.
- If someone declines, you see Call Declined. If nobody picks up, you see No Answer.
Common questions
Is a call recorded?
No. Nothing in WashUp saves a recording or a transcript.
Who can do this?
Anyone in the conversation can start or join a call.
Will my team get notified?
Yes. Everyone in the conversation gets an incoming call, and the call is posted in the chat with a Join Call button.
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