I can't assign an attention item

If Assigned To on the Details tab won't open, it's one of three things: your role, the item is already resolved, or the person you're looking for isn't at this location.

If you're a Team Member

Assigning is for Admins and Super Admins. Team Members see the current assignee as plain text with no dropdown. The same applies to the Status field, which shows as a read-only badge.

Everything else on the item is still yours: Progress, Priority, notes, attachments, emailing, printing, and Mark as Resolved.

Ask an Admin at your company to assign it, or to change your role.

If the item is already resolved

Once an item is resolved, every field on the Details tab becomes read-only, for every role. The dropdowns are gone, not greyed out, and the page shows Completion Date and Completed By instead.

There's no reopen. If the problem is back, report it as a new issue so it gets its own record.

If you can't find the person in the list

The Assigned To dropdown only lists users attached to this location. Somebody who works at another site, or who hasn't been added to this one, won't appear no matter what you type into Search users....

A Super Admin can add them to the location under Settings, and they'll show up in the list after that.

If you assigned the wrong person

Reopen Assigned To and pick someone else, or choose Remove Assignment to clear it. Both save immediately and land on the timeline.

Related articles