If Assigned To on the Details tab won't open, it's usually one of four things: your role, the item is already resolved, it's with your service partner, or the person you're looking for isn't at this location.
If you're a Team Member
Assigning is for Admins and Super Admins. Team Members see the current assignee as plain text with no dropdown. The same applies to the Status field, which shows as a read-only badge.
Everything else on the item is still yours: Progress, Priority, notes, attachments, emailing, printing, and Mark as Resolved.
Ask an Admin at your company to assign it, or to change your role.
If the item is already resolved
Once an item is resolved, every field on the Details tab becomes read-only, for every role. The dropdowns are gone, not greyed out, and the page shows Completion Date and Completed By instead.
There's no reopen. If the problem is back, report it as a new issue so it gets its own record.
If it's been sent to your service partner
Once someone requests the item from your service partner, Assigned To shows the partner instead of a list of names, and a banner at the top of the item says where the request stands.
While the request is Pending, an Admin can cancel it from the Service Partner page in the side menu to take the item back. Once it's Accepted, the partner owns it and finishes it on their next visit. See Request work from your service partner.
If you can't find the person in the list
The Assigned To dropdown only lists users attached to this location. Somebody who works at another site, or who hasn't been added to this one, won't appear no matter what you type into Search users....
A Super Admin can add them to the location under Settings, and they'll show up in the list after that.
If you assigned the wrong person
Reopen Assigned To and pick someone else, or choose Remove Assignment to clear it. Both save immediately and land on the timeline.
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