Types of roles in WashUp

Introduction

WashUp uses a role-based system to organize your team and control access to different features. Understanding these roles helps you assign the right permissions to each team member and maintain proper oversight of your operations. This guide explains each role type and their intended purpose within your organization.

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Role Overview

WashUp has three user roles, each designed for different levels of responsibility within your car wash business:

1. Super Admin – Full admin access plus billing management
2. Admin – Full operational access (excluding billing)
3. Team Member – Limited access for daily task completion

Each role is structured to give users the access they need to do their job—without giving them access to features they don't need.

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Super Admin

Super Admins have the highest level of access in WashUp, including complete control over billing and financial settings.

What Super Admins Can Do:

• Manage payments, view invoices, and update subscription plans
• Control all financial settings for the organization
• Manage users, locations, and all platform features
• Create, edit, and delete items throughout the entire platform
• Access all operational and administrative features

Best For:

• Business owners
• Financial decision-makers
• Primary account holders who need full system control

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Admin

Admins have full access and control across the organization—except for billing and financial management.

What Admins Can Do:

• Manage users and assign roles (except Super Admin roles)
• Create, edit, and delete locations
• Build and manage tasks, inspections, services, and schedules
• Access all reports and operational data
• Configure settings across the platform

Cannot Do:

• Access billing or subscription settings
• View or manage payment information

Best For:

• General managers
• Operations managers
• Site supervisors who oversee day-to-day operations

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Team Member

Team Members have limited access focused on completing their assigned daily work.

What Team Members Can Do:

• View and complete assigned tasks
• Submit inspections and report issues
• Log incidents when needed
• Access their assigned schedule
• View essential information relevant to their work

Cannot Do:

• Manage other users or change user roles
• Create, edit, or delete tasks, services, or inspections
• Access sensitive settings or reports
• Make changes to locations or equipment setup

Best For:

• Front-line employees
• Shift workers
• Part-time staff
• Anyone who needs to complete daily tasks without administrative responsibility

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Choosing the Right Role

When assigning roles, consider these best practices:

• Start restrictive: Give users the minimum access they need to do their job, and grant more permissions later if required
• Match organizational structure: Assign roles that reflect your actual management hierarchy
• Consider technical comfort: Users who are less comfortable with technology may prefer Team Member access with clear, simple task lists
• Review regularly: Audit role assignments periodically to ensure they still match current job responsibilities

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Important Notes & Tips
- Only Super Admins can access billing and financial settings
- Admins cannot create or manage other Admin accounts—only Super Admins can assign Admin roles
- Team Members will only see the features and information relevant to their assigned tasks
- Role changes take effect immediately, though users may need to refresh their browser to see updated permissions
- You can change a user's role at any time if their responsibilities change