Types of roles in WashUp

WashUp has three roles: Super Admin, Admin, and Team Member. A role applies across your whole company, not per location, so changing someone's role changes what they can do everywhere they're assigned.

The three roles

What each role can do

Team Members see a shorter side menu than Admins do, so the actions left blank above aren't offered to them in the app. A few actions also have their own rules on top of the table. A Super Admin can only be deleted by WashUp support. Nobody can delete themselves. Work marked Only allow Super Admins and Admins to view and complete this task is hidden from Team Members entirely.

What each role can do, module by module

My Wash

Adding a vacuum or a pay station is deliberately open to everyone. Changing the shape of the site is not.

Inspections

Attention Items

Services

Tasks

Incidents

Employee Scheduler

The admin scheduling pages are kept out of a Team Member's menu rather than locked behind a check, so treat that row as "not offered" rather than "impossible to reach."

Chat

Chat is the one module with no admin-only setup, so nothing here is restricted by role. Service Partners don't get Chat at all.

Settings, Insights, and the Dashboard

A Team Member who opens Insights is sent back to the Dashboard with Access denied. Insufficient permissions.

Who can change a role

Both Super Admins and Admins can set anyone to Super Admin, Admin, or Team Member. You do it from Settings > Users and Roles, then open the person and use the Role dropdown.

The one exception is the Account Owner, whose role can't be changed from that screen.

The Account Owner

The Account Owner isn't a fourth role. It's a flag on one Super Admin—the person the account belongs to. They show a yellow Account Owner badge on their user page.

Nobody can change their role, delete them, or edit their locations. To move it to someone else, a Super Admin uses Settings > Transfer Ownership.

Location Login is not a role

A location can have its own shared sign-in for a tablet at the counter. That isn't a role you give a person. Your team picks their name from a list and enters their 4-digit PIN, and everything they do is still recorded under their own name with their own role.

Service Partner

If an outside service company looks after your equipment, their people sign in to their own WashUp workspace and open your account from there. They're never Super Admins, Admins, or Team Members at your company, and they can't reach your Chat, Incidents, or Employee Scheduler at all.

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