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Can’t find what you need or looking for extra help? Contact us to connect with a dedicated WashUp and car wash expert.
Contact UsRequest work from your service partner
Send your service partner an open attention item or a scheduled service from the Service Partner page, then follow it from Pending to done.
When something needs your service company, ask them in WashUp instead of by phone. The request carries the item, your priority, and your notes, and you can see where it stands at any time.
What you'll need
- An Admin or Super Admin account. Service Partner appears in the side menu once WashUp has connected your company to a service partner.
- An open attention item, or a scheduled service your team still handles, at the location.
Send a request
To ask your partner to take something on:
- Select Service Partner in the side menu.
- Select Request Work.
- Choose a Priority: Urgent, High, Normal, or Low.
- Write a Description: what's happening, what you've tried, and anything they should know before arriving.
- Under Request, open Inspections or Services and pick one item.
- Select Send request.
The request is for the location you're in, and covers one item. To ask about two things, send two requests.
Follow it
Your request appears under Active Requests on the same page:
| Tab | What it means |
|---|---|
| Pending | Sent, and waiting for your partner to accept or decline |
| Accepted | Added to your partner's next visit to this location |
| History | Completed, declined, or cancelled |
Select a request to see the details. A declined request shows your partner's reason. A completed one links to the report for the visit that did the work.
The item itself also shows a banner saying who it was requested from and where it stands.
Cancel a request
To withdraw a request your partner hasn't answered yet:
- Open it on Pending and select Cancel this request.
- Type why. Your partner reads this.
- Select Cancel request.
Once your partner accepts a request, it's part of their plan for the visit, so contact them directly to cancel it.
- While a request is open, Mark as Resolved and Mark as Complete are hidden on that item, so it isn't closed out from under your partner.
- Once a request is accepted, the item's details are read-only for your team until the work is done.
- Requesting a service covers one visit. Ask again the next time it's due.
Common questions
Why isn't my item in the list?
Only open attention items from this location's inspections can be requested, along with services that aren't completed and that your partner doesn't already do on every visit. To request work at another site, switch locations first.
Can Team Members request work?
No. Only Admins and Super Admins see the Service Partner page and can send requests.
Will we hear back?
Yes, if you have the notifications switched on. The Service Partner section of your notification settings covers requests being accepted or declined, work starting, and visits being completed.