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Contact UsComplete a service
Select Mark as Complete, set the date the work was actually done, and add your notes and photos. WashUp schedules the next one from that date.
Marking a service complete is what turns a schedule into a maintenance record. Set the date the work actually happened, not the date you got around to logging it.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Services.
- Anyone at the location can complete a service, unless it's set to Admins and Super Admins only.
- A service your service partner looks after has no Mark as Complete. That's one they do on every visit, or one you've requested from them.
- Whatever the service asks for—a photo, completion notes, or both.
Mark a service complete
To complete a service:
- Open the service from your services list.
- Select Mark as Complete.
- Under When was this service completed?, keep today or pick the day the work was done.
- Write your Completion Notes—what you found, what you changed, what to watch.
- Select the attachments box and add before and after photos or a document.
- Select Mark as Complete.
Status goes to Completed, Progress goes to Closed, and your name and the date land on the service.
See when the next one is due
For a recurring service, Next Service Scheduled opens straight after. The next one is already on the calendar, and the window shows the completion date, the frequency, the new due date, and how many days away it is.
WashUp counts from the day the work was done, not the day it was due. It adds one cycle to the completion date and picks the closest day your schedule allows. A weekly Friday service done on a Thursday comes due the following Friday, 8 days later.
- Done closes the window.
- Reschedule Next Occurrence opens the next one so you can move it. Only people who can reschedule services see this button. Everyone else is told to ask an Admin.
- Occurrences are completed in order. If an earlier one is still open, the window says which date to complete first.
- One completion per day per service. A second one with the same date is turned down, so a double tap can't skip a cycle.
- You can back-date a completion, but not forward-date one. Completed services can't be edited, rescheduled, or reopened.
Common questions
Can I undo this?
No. A completed service can't be edited, rescheduled, or reopened. Contact support if one was completed by mistake.
Who can do this?
Anyone at the location, unless the service is set to Admins and Super Admins only, or your service partner is looking after it.
Will my team get notified?
Yes, whoever has the service alert switched on. The completion also lands on the equipment's History in My Wash.