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Contact UsService statuses and progress explained
Status, Progress, and Priority are three separate fields on a service. The due date sets Status; you set the other two.
Every service carries three fields at once, and they answer different questions. Status is calculated for you. Progress and Priority are yours to set.
Status—where the due date puts it
| Status | Color | What it means | What to do next |
|---|---|---|---|
| Past Due | Red | The due date has passed | Get it done, or reschedule it |
| Upcoming | Yellow | Inside the reminder window | Line up the parts and the person |
| Scheduled | Green | Not due yet | Nothing |
| Completed | Green | The work was done and signed off | Nothing—it moves to your completion history |
You can't pick a status. WashUp works it out from the due date and the reminder you set on the service, so a service with a 7-day reminder turns Upcoming a week out and Past Due the day after it's missed. The only way to reach Completed is to mark the service complete.
Progress—how far along the work is
| Progress | What it means |
|---|---|
| Open | Nobody has started. Every service begins here |
| In Progress | Someone is on it now |
| On Hold | Paused, usually waiting on a part or a vendor |
| Closed | Written by WashUp when the service is completed |
Anyone at the location can move a service between Open, In Progress, and On Hold. Closed isn't in the dropdown—completing the service is what writes it.
Priority—what you've decided to do about it
| Priority | Typical use |
|---|---|
| Urgent | Drop everything |
| High | Next up |
| Normal | Scheduled work |
| Low | When there's time |
Priority starts empty and reads Select priority until somebody sets one. Anyone can set or clear it, using Remove Priority at the bottom of the dropdown.
Statuses you might see on older services
Services used to work differently, and a few older rows still carry values the current screens can't produce. You'll see them, but they aren't in any dropdown or filter.
| Value | Where it shows | What to do |
|---|---|---|
| Skipped | As a status on an old service | Treat it as work that never happened |
| In Progress | As a status, not as Progress | Read it as Progress instead |
| On Hold | As a status, not as Progress | Read it as Progress instead |
| Work Order Created | As a Progress badge | Move it to Open, In Progress, or On Hold |
Rescheduling one of these older services converts it to the current setup, and the odd value goes away.
- Status and Progress are independent, so a service can be Past Due and On Hold at once—the right combination when an overdue job is waiting on a pump seal.
- Completing a service sets Status to Completed and Progress to Closed. There's no progress value called Completed, and no status called Closed.
- Filtering by Progress offers Open, In Progress, On Hold, and Closed only, so a row still carrying Work Order Created won't come back in a progress filter.