The seal for the high-pressure pump didn't show up, or the bay was down all week. Rescheduling moves the due date and asks one question: is this a one-off, or the new rhythm?
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Services.
- Admins and Super Admins can reschedule. Team Members can't.
Move a service to a new date
To reschedule a service:
- Open the service and select Actions, then Reschedule.
- Enter a New Due Date, then select Next.
- Choose Just this time or This and all future.
- Read the Impact Preview, which shows the current date, the new one, and what comes after it.
- Select Confirm Reschedule, then Done.
Which option to pick
| Aspect | Just this time | This and all future |
|---|
| What moves | Only this occurrence | This one, and the pattern behind it |
| What comes next | Your regular schedule resumes | Everything follows the new date |
| Use it when | A part was late or the bay was down | The interval itself has changed |
This and all future only appears when the service repeats. A one-off service gets Just this time on its own.
Good to know- You can't reschedule into the past, and you can't reschedule a service that's already complete.
- This and all future rebuilds the schedule from the new date and clears the pending occurrences that were already generated. Completed ones stay.
- After you mark a recurring service complete, WashUp shows the next due date and offers Reschedule Next Occurrence right there.
Common questions
Can I do this more than once?
Yes. Nothing about a reschedule is permanent, and each one is recorded on the service's Timeline and Activity.
Who can do this?
Only Admins and Super Admins. A completed service can't be rescheduled at all.
Will my team get notified?
Yes, whoever has the service alert switched on, once the new date brings it back into the reminder window.
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