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Contact UsWork with your service partner
The Service Partner page shows your partner's contact details, the work you've asked for, every visit they've completed, and what they do on each visit.
A service partner is the outside company that maintains your equipment. Once WashUp connects them to your account, their team can log in to do the work, and you get one page that shows what they're doing for you.
What you'll need
- An Admin or Super Admin account. Team Members don't see the Service Partner page.
- A service partner connected to your company. WashUp sets this up, and Service Partner appears in the side menu once it's done.
What's on the page
Select Service Partner in the side menu.
| Section | What it shows |
|---|---|
| Partner card | Their name, how long they've been your partner, how many locations they cover, and how to reach them |
| Active Requests | The work you've asked them for, under Pending, Accepted, and History |
| Visit History | Every visit they've completed at this location |
| Standard Visit Procedures | The inspections, services, and tasks they do on every visit here |
Everything below the partner card is for the location you're in. Switch locations to see another site.
Read a visit report
Under Visit History, select a visit to open its Service Visit Report. It lists who came, how long they were on site, what they did, anything skipped and why, and who signed off. Select Print Report or Download Report to keep a copy.
What your partner looks after
Anything your partner does on every visit carries a Standard visit procedure tag, and a service shows your partner as its assignee. On the Inspections page, those inspections sit under Standard Visit Procedures at the bottom of each bay. Your team can see them and their results, but only your partner can run, complete, or change them.
The same applies to an item from a request they've accepted, until the work is done.
Your partner's people work inside your account, and anything they complete is credited by name, with the partner's name and logo beside it. It also shows in that item's activity.
- Your partner can't open Incidents, Chat, the Scheduler, or Billing.
- Only your partner can take an item off their standard visit procedures. Ask them if you want it back.
- WashUp emails your Account Owner, Super Admins, and Admins when a partner is given access, and again when it ends. Their access stops at that moment.
Common questions
Can I see which technician did the work?
Yes. The visit report names the technicians, and anything they completed shows who did it.
Can our partner change our users?
Yes. Inside your account they can manage users and their roles, except the Account Owner's. Billing and Transfer Ownership stay with your Super Admins.