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Contact UsIntro to Service Partner
Service Partner is the workspace for a company that maintains washes it doesn't own—every customer you cover, on one dashboard.
You service washes you don't own. Service Partner is your own workspace in WashUp: every customer your organization is authorized for on one dashboard, your own team of Admins and Technicians, and a way into each customer's account to do the work.
What you'll need
- WashUp sets your organization up as a Service Partner and authorizes each customer you're allowed to service. You can't add a customer yourself.
- Two roles: Service Partner Admin and Service Partner Technician. Admins run the organization; Technicians work the customers they're assigned to.
What is Service Partner?
Think of it as the key ring for the shops on your route. Every customer WashUp authorizes adds a key. You carry your own badge into all of them—your name and your organization show up on the work you complete there.
Your workspace sits alongside your customers, not inside one of them. A customer company has its own locations, users and billing. Your organization has none of that; what it has is a list of the customers it may reach.
What you can do with Service Partner
- See every authorized customer on one dashboard, with its location count and how many of your people cover it.
- Open a customer to see its sites and which WashUp modules are switched on at each one.
- Log in to a customer's account to map equipment, build inspections, schedule maintenance and work attention items.
- Add your own Admins and Technicians and control which customers each one reaches.
- Keep the work credited—what you complete carries your name and your organization's logo.
How Service Partner works
WashUp authorizes a customer → Assign your team to it → Log In As → Do the work → Log out back to your dashboard
Example: a customer's top brush keeps getting flagged. The technician who covers that site logs in to the customer's account, opens the attention item, puts the brush on a service schedule, and leaves. The record stays with the customer.
Roles and permissions
Both roles can do exactly the same things inside a customer account. They differ in which customers they reach, and in who runs the organization.
| Action | Service Partner Admin | Service Partner Technician |
|---|---|---|
| See every authorized customer | ✓ | Assigned customers only |
| Log in to a customer account | ✓ | ✓ |
| Add or deactivate team members | ✓ | — |
| Assign users to a customer | ✓ | — |
| Edit the organization profile | ✓ | — |
Get started
Common questions
Can a customer tell which of our people did the work?
Yes. Work completed inside a customer account is credited by name, with your organization's name and logo beside it.
Who can do this?
Service Partner Admins reach every authorized customer and manage your team. Technicians reach only the customers they're assigned to.
Can we see a customer's data after they end the arrangement?
No. Access is re-checked on every page, so it stops the moment the authorization ends.