.png){kind=small}
Can’t find what you need or looking for extra help? Contact us to connect with a dedicated WashUp and car wash expert.
Contact UsIntro to Service Partner
Service Partner is the workspace for a company that maintains washes it doesn't own—customer requests, every location's next visit, and the reports.
You service washes you don't own. Service Partner is your own workspace in WashUp: the work your customers ask for, a ready-to-go plan for the next visit to every location, and a report for each visit you finish.
What you'll need
- WashUp sets your organization up as a Service Partner and authorizes each customer you're allowed to service. You can't add a customer yourself.
- Two roles: Service Partner Admin and Service Partner Technician. Admins run the organization; Technicians work the customers they're assigned to.
What is Service Partner?
Think of it as the route book in your truck. Every location you cover has a page that's always ready for the next stop: what the customer asked for, the recurring work you do every time, and anything extra for this trip. You start the visit, work down the list, get the customer's signature, and the report writes itself.
Where things are
Your sidebar has three pages:
| Page | What it's for |
|---|---|
| Dashboard | Every customer you're authorized for, and who on your team covers each one |
| Requests | Work your customers have sent you, to accept or decline |
| Visits | Every location you service, each opening its Next Visit and Visit History |
Settings sits in the user menu at the bottom of the sidebar, with your profile, notifications, and, for Admins, your team.
How Service Partner works
Customer sends a request → You accept it onto the next visit → Start Work → Work the form → Complete Visit → The report is ready
Example: a customer's top brush keeps getting flagged, and they request work on it. You accept it, so it lands on that location's next visit. Your technician starts the visit, fixes the brush, resolves the attention item from the work form, gets the site manager's signature, and completes the visit. The customer gets the Service Visit Report.
Roles and permissions
| Action | Service Partner Admin | Service Partner Technician |
|---|---|---|
| See locations and customers | All authorized | Assigned only |
| Start, work, and complete a visit | ✓ | ✓ |
| Accept, decline, or cancel requests | ✓ | ✕ |
| Assign people to a visit | ✓ | ✕ |
| Add a standard visit procedure | ✓ | ✓ |
| Remove a standard visit procedure | ✓ | ✕ |
| Edit visit procedures | ✓ | ✕ |
| Save templates to use at every customer | ✓ | ✓ |
| Edit or delete templates | ✓ | ✕ |
| Manage your team and assignments | ✓ | ✕ |
Technicians can read the Requests queue but can't decide on a request.
Get started
- Assign technicians to customers
- Answer work requests
- Plan the next visit to a location
- Work a visit from start to finish
- Log in as a customer
Common questions
Can a customer tell which of our people did the work?
Yes. Work completed inside a customer account is credited by name, with your organization's name and logo beside it, and the visit report lists the technicians.
Do we schedule visits?
No. A visit isn't booked for a date. Each location's next visit is always ready, and it starts whenever someone selects Start Work.
Can we see a customer's data after they end the arrangement?
No. Access is re-checked on every page, so it stops the moment the authorization ends.