Resolve an attention item

The brush is replaced and the bay is running again. Resolving the item takes it off the open list and writes what happened into the record.

What you'll need

• Available on the Bundle plan, or on a Custom plan that includes Inspections.
• Anyone at the location can resolve an item. You don't need to be an Admin.

Mark an item resolved

To resolve an item:

1. Select Inspections in the side menu, then the item you fixed.
2. Select Mark as Resolved in the upper-right corner.
3. Set When was this attention item resolved? to the day the work was actually done.
4. Describe what was done under Resolution Notes.
5. Select Click to attach files to add before-and-after photos or a receipt.
6. Select Mark as Resolved.

The date defaults to today and won't accept a future date. Resolution Notes is required, so there's always a record of the fix.

On a numeric item you'll also see Auto-Status Threshold. Enter the reading you took when you finished, and the status updates from the thresholds the item was built with.

Resolving from an inspection

If you mark a previously flagged item Green during a run, WashUp opens the same resolve step rather than quietly clearing it. That way a passing check and a written fix stay tied together.

What changes after you resolve

The item drops off All Attention Items and the count in the left menu goes down by one. Its Status reads Resolved, its Progress reads Closed, and the Details tab gains a Completion Date and Completed By.

A Resolution Note section then leads the page, with what you wrote and the files you attached, and the original report sits underneath it. The resolution also goes on the item's timeline.

The page is read-only from that point on, for everybody. Mark as Resolved goes, the Edit control on the report goes, and the fields on the Details tab stop being editable, so nothing about a closed item can be rewritten afterwards. Only Actions is left, for emailing or printing it.

Common questions

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