Every attention item carries three fields at once. They answer different questions, and none of them changes the others.
Status—how bad is it?
| Status | What it means | Who can set it |
|---|
| Critical | Needs attention right away. Came from a Red rating | Admins and Super Admins |
| Needs Attention | Needs attention soon. Came from a Yellow rating | Admins and Super Admins |
| Resolved | The issue was fixed and closed out | Anyone, through Mark as Resolved |
You can't pick Resolved from the Status dropdown. It's only set by resolving the item, which asks for a date and a note.
Progress—how far along is the work?
| Progress | What it means |
|---|
| Open | Nobody has started on it. This is where every item begins |
| In Progress | Someone is working it now |
| On Hold | Work is paused, usually waiting on a part or a vendor |
Anyone at the location can change Progress. Once the item is resolved, Progress reads Closed and can't be changed.
Priority—what have you decided to do about it?
| Priority | Typical use |
|---|
| Urgent | Drop everything |
| High | Next up |
| Normal | Scheduled work |
| Low | When there's time |
Priority starts blank on every item and shows Select priority until somebody sets one. Anyone can set or clear it, using Remove Priority in the dropdown.
Good to know- Status and Progress are independent, so an item can be Critical and On Hold at once. That's the right combination when a bad problem is waiting on a part.
- Nothing sets Priority for you, not even a Critical status. An urgent-looking list can still be entirely unprioritized.
- Filtering All Attention Items by Progress or Priority hides older items that predate those fields. See Attention items missing after filtering.
Related articles
Intro to Attention ItemsInspection ratings explained
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