
Before you raise membership prices, know how many members you can lose and still come out ahead. Enter your members, today’s average price, the new price and your best guess at how many members cancel over it. At 3,000 members going from $30 to $33, you can lose up to 272 members, about 9%, before the increase costs you money. The calculator runs in your browser. Nothing you type is saved or sent anywhere.
Your break-even share is 1 minus the old price divided by the new price. Lose fewer members than that and the increase pays for itself.
The calculator counts membership revenue only. It leaves out retail washes a cancelled member might still buy, and your normal monthly churn, which happens with or without the increase. For that, use the membership churn calculator.
In an ICA consumer survey, 42% of customers named price and value as a top loyalty driver, and 88% named wash quality (ICA CAR WASH Pulse via DRB). An increase lands softer on a wash members trust. WashUp Tasks and Inspections keep every shift checking the same things, so the wash members pay more for looks the same on a busy Saturday as it does on a slow Tuesday.
See what WashUp looks like at your wash. Book a demo.
Your break-even share is 1 minus the old price divided by the new price. A $30 to $33 increase can lose 9.1% of members and bring in the same membership revenue. A $30 to $35 increase can lose 14.3%. Lose fewer than that and you come out ahead.
Some will. In an ICA consumer survey, 42% of customers named price and value as a top reason they stay loyal, while 88% named wash quality. An increase lands softer on a wash members already trust. Watch cancellations and plan downgrades for two or three months after it goes live.
No. It counts membership revenue only. A member who cancels may still buy retail washes, so the real loss can be smaller than it shows. It also leaves out your normal monthly churn, which happens whether or not you raise prices.
Divide your total monthly membership revenue by your active members. If 3,000 members bring in $90,000 a month, your average is $30. Use the average across every plan level, not your most popular plan’s price.