Selecting a location and landing on This location has been deactivated means that one site is paused. It isn't an error and it isn't something you did.
What the screen says
This location has been deactivated. If you're not sure why or believe this is a mistake, visit the link below.
Everyone assigned to that location sees it, whatever their role. There's no way round it from inside the app.
Nothing is deleted while a location is deactivated. Its bays, equipment, inspections, services, and history are all still there, waiting for it to come back.
If you have other locations
Only the one site is affected. Use the location picker at the top of the page to switch to another location and carry on working there.
If it's your only location, you'll land on this screen every time until it's reactivated.
How to get it reactivated
Select Reactivate Location on the screen and fill in the form that opens. That reaches WashUp, and somebody will get in touch about the account.
You can also email contact@washup.solutions or call, which is quicker if you need an answer today.
Is a deactivated location the same as a deactivated company?
No. A deactivated company locks everyone out of everything. A deactivated location affects that one site, and your other locations keep working normally. See Why is my company deactivated?
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