Your sign-in worked, but the company account itself has been deactivated, so WashUp shows one screen instead of your dashboard. Select Reactivate My Account on that screen to start it back up.
If you see the deactivated screen
The page reads Your company has been deactivated, with this underneath:
Login successful, but your company's account has been deactivated. If you're not sure why this happened or believe it's a mistake, visit the link below.
Everyone at your company sees the same screen and the same button, whatever their role. Nothing is deleted while an account is deactivated—your equipment, inspections, services, tasks, and history are all still there, waiting.
To ask for reactivation:
- Select Reactivate My Account.
- Fill in the form that opens and submit it.
Someone from WashUp picks it up from there.
If you want to know why first
Select Why is my account deactivated? on the same screen. It opens WashUp's write-up on what causes a deactivation.
Only WashUp can deactivate or reactivate a company account—there's no switch for it in Settings, and no Super Admin at your company can turn it back on.
If one location is dark but the rest are fine
That's a different screen. It reads This location has been deactivated and its button says Reactivate Location. See Why is my location deactivated?
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