Time-off requests and availability requests use the same three statuses, and both carry a written reason for whatever was decided.
| Status | What it means | What to do next |
|---|
| Pending | Sent in, nobody has decided yet | An Admin reviews it under Requests |
| Approved | Signed off and applied to the schedule | Nothing—it's on the calendar |
| Denied | Reviewed and turned down, with a reason | Read the reason, then file a new request if it still needs sorting |
What each status does to the schedule
An Approved availability block stops anyone scheduling that person during those hours, at every location they're assigned to. An Admin can still override a single date, and the employee is told when that happens.
A day with a time-off request on it—Pending or Approved—has no plus sign for adding a shift, so nobody gets booked over it by accident.
A Denied request changes nothing. The schedule carries on as if it was never sent.
Where the status shows up
Both the Requests list and the employee's own list are split into Pending, Approved, and Denied tabs. Open any request and the history underneath shows every step: Request Submitted, then Approved or Denied, each with the reason, the name behind it, and the time.
If a request is denied
A denied request is final. It can't be reopened or resubmitted, so the employee files a new request. The reason the manager gave stays on the original, which is what the new request should work around.
Good to know- Requests from a Team Member start as Pending. Time off and availability that an Admin or Super Admin files for themselves are saved Approved straight away, with their own name as the reviewer.
- A denial always carries a reason. Approving doesn't ask for one.
- WashUp shows Denied on screen, but the value stored behind it is
rejected. If you ever see rejected in data pulled out of WashUp, it's the same status.
Related articles
Approve or deny requestsRequest time off and set availability
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