These are the limits WashUp checks when you attach something to a piece of equipment, an attention item, a service, or an incident.
| File type | How many | Max size each | What's accepted |
|---|
| Photos | 10 | 10 MB | JPEG, PNG, GIF, WEBP |
| Videos | 3 | 100 MB | MP4, MOV, WEBM |
| Documents | 5 | 25 MB | PDF, DOC, DOCX, XLS, XLSX, CSV, TXT, MD |
No single record takes more than 18 files in total, however you split them.
Where the rules are tighter
A few screens narrow that list further.
| Where you're uploading | What's different |
|---|
| An equipment photo | JPG and PNG only. A GIF or WEBP is turned away with the message that it must be JPG or PNG |
| Report an Issue | The picker takes JPG, PNG, PDF, and MP4 |
| Equipment CSV import | 5 MB and 1000 rows |
| Task list CSV import | 5 MB and 500 rows |
Good to know- The Report an Issue dropzone says up to 50MB, but a photo is still capped at 10 MB. A 20 MB shot of a cracked pay station uploads and is then rejected, so resize it first.
- A GIF or WEBP already sitting on a piece of equipment keeps working. The narrower JPG and PNG rule applies to new uploads only.
- Size errors name the file: the top brush photo you added comes back as that filename exceeding the maximum size, not as a generic failure.
Related articles
I can't upload a photoImport equipment from a CSV fileReport an issue
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