Only Super Admins see Billing under Settings > Organization. If you're a Super Admin and still can't get in, Stripe is asking you to verify the email your subscription was set up with.
If you are not a Super Admin
Admins and Team Members don't get the Billing link at all. Along with Transfer Ownership, it's one of the two Settings pages an Admin can't reach. Ask a Super Admin at your company to update the card or pull an invoice, or to change your role under Settings > Users and Roles.
If Stripe asks you to verify an email
Billing isn't a page inside WashUp. It's a link out to Stripe's customer portal, with your WashUp email filled in for you.
Stripe sends a verification code to the email your subscription was created with, and that's often the owner's address rather than the one you sign in with. Enter the signup email on the Stripe page, then open the message from Stripe and follow the link.
If you are working inside a customer as a Service Partner
Service Partners never see Billing or Transfer Ownership in a customer's account, whatever their role. The customer's own Super Admin handles it.
Still stuck? Email contact@washup.solutions or call or text +1 (385) 210-1300.
Related articles
How to manage billing, payments, and plansTypes of roles in WashUpTransfer ownership of your account
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