How to manage billing, payments, and plans

Introduction

WashUp uses Stripe’s secure customer portal to manage billing, payments, and subscription plans. This guide explains how Super Admins can access the billing portal and manage invoices, payment methods, billing details, and plan information.

Note: Only users with the ‍ role can access billing settings.

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Step 1: Accessing Billing Settings

1. Sign in to your WashUp account with Super Admin privileges.
2. Click on your profile located in the bottom-left corner of the sidebar.
3. Select Settings, then click the Billing tab.

You will be redirected to Stripe’s secure customer portal in a new window.

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Step 2: Verifying Your Identity in Stripe

1. Enter the email address that was used when your original payment or subscription was created.
2. Stripe will send a verification email to that address.
3. Open the email and click the verification link to access your customer portal.

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Step 3: Managing Billing and Payments

Once inside the Stripe customer portal, you can:

• View and download invoices
• Update or add payment methods
• Change your billing address
• Review your current plan and subscription details
• View past payment history

All changes made in Stripe are reflected automatically in WashUp.

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Important Notes & Tips- Only users with the Super Admin role can access billing and payment settings
- Billing is managed securely through Stripe—WashUp does not store payment information
- You must use the same email address that was used during initial signup to access the portal
- Changes made in the Stripe portal take effect immediately
- If you no longer have access to the billing email, contact WashUp support for assistance

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