There's no billing screen inside WashUp. Billing in Settings opens Stripe's secure portal, where your card, invoices, and receipts live.
What you'll need
- Super Admin. Admins and Team Members don't have the Billing entry.
Open billing
To reach your billing:
- Select your name in the lower-left corner, then Settings.
If you don't see it, open the side menu first.
- Select Billing.
Stripe opens in a new window with your email already filled in.
If Stripe asks you to verify your email
Stripe sends a verification link to the address used when the subscription was set up. That isn't always the address you sign in to WashUp with.
Enter the signup email, open Stripe's message, and select the link. If you don't know which address was used, contact support.
What you can do in the portal
Stripe handles the card on file, your invoices and receipts, and your billing contact details. It's Stripe's own portal, so what's there is what Stripe shows.
Changing what you're paying for
Your plan is what modules are switched on at each location, and that isn't changed from the portal. Modules are added by talking to us: open the module at the location that needs it and select Contact Sales to Add it, or get in touch directly.
If you cancel
If you cancel, WashUp keeps your data. Sign back up or reactivate later and everything is right where you left it. Want a copy? Contact us and we'll help with an export.
Good to know- Billing is Super Admin only. If you can't see it, that's why.
- Modules are switched on per location, so two sites can be on different setups.
- Deleting a location isn't self-service either. Contact support and they'll confirm what it affects.
Common questions
Who can do this?
Only Super Admins. Ask one at your company to pull an invoice or update the card.
Can I add a module myself?
No. Select Contact Sales to Add on the module's page and we'll sort it out with you.
Why does Stripe want a different email?
It verifies against the address used when the subscription was created, which may not be your login email.
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