A deleted user still holds their email address. Restore them from the Deleted Users tab and the address is usable again.
If they are in the Deleted Users tab
This is the usual one. Deleting someone in WashUp is a soft delete: they lose access straight away, but the record—and the email on it—stays.
You'll see it twice in the Add New User window. The Email Address field turns red with This email belongs to a deleted user. Please restore the user from the Deleted Users tab instead., and saving anyway returns This email still belongs to a deleted user. Restore that user from the Deleted Users tab, or contact support if they are not listed there.
To free the address:
- Select Settings > Users and Roles, then the Deleted Users tab.
- Find them with Search deleted users....
- Select Restore, then Restore Account.
Restoring brings back the person, their role and their old locations, so if it's the same crew member coming back you're already done.
If the message says the address is already in use
Current email address is already in use. Try using another email address. means an active user in your company has it. Search the Active Users tab for the address and edit that account instead of adding a second one.
If you cancelled their invitation instead of deleting them
Cancelling an invitation isn't a soft delete. It removes the person for good, so they never reach Deleted Users and the address should be free. If WashUp still blocks it, contact support.
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