A real person answers, and you can reach them the way that suits the moment—text between cars, a call when the tunnel is down, email when you need to send photos.
Ways to reach us
| How to reach us | Best for |
|---|
| Email contact@washup.solutions | Anything that needs screenshots or detail |
| Text +1 (385) 210-1300 | A quick question mid-shift |
| Call +1 (385) 210-1300 | Something stopping your team right now |
| Video call | Walking through setup together |
Send a support request that gets answered fast
To send a support request:
- Note the location and the screen you're on, such as Inspections at the tunnel.
- Copy the exact message WashUp gave you, word for word.
- Take a screenshot showing it.
- Email all three to contact@washup.solutions, with what you expected to happen.
Naming the bay, the equipment, or the person involved—the top brush in Bay 2, or the new hire who can't sign in—saves a round trip.
Open the help center from inside WashUp
Select your name, then Help & Resources, to open the WashUp help center. You can also go straight to Help and Resources in a browser.
Good to know- A few jobs have to come through support by design. Deleting a location is one, and the modal gives you the same email and phone number.
- Nobody at your company can delete a Super Admin. Ask support to do it, or lower the person's role first.
- Onboarding is free and includes loading your existing checklists and inspections for you.
Common questions
Can my crew contact support directly?
Yes. Anyone at your wash can email, call, or text. You don't have to be an Admin.
How do I set up a video call?
Email or call first and ask for one. Support arranges it with you rather than running it from inside WashUp.
What should I send with a problem?
The location, what you were doing, and a screenshot. That usually saves a round trip.
Related articles
WashUp glossaryWhy is my company deactivated?Types of roles in WashUp
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