Accept your invitation and set up your account

Your manager added you, so WashUp emailed you a link. Opening it is the whole signup—there's nothing to download and no account to create first.

What you'll need

• The invitation email. If it isn't there, check junk before asking for another.
• A few minutes. The link expires 30 days after it's sent.

Set up your account

To accept your invitation:

1. Open the link in your invitation email.
2. Check the company name and email address shown, then select Continue.
3. Choose a password, enter it again under Confirm Password, and select Continue.
4. Add a profile picture, or skip it.
5. Enter a 4-digit Create PIN, then the same digits under Confirm PIN.
6. Select Sign in on the All Set screen.

Your PIN isn't a second password for the website. It's how you pick your name on a shared tablet at the wash, so choose something you'll remember on a wet morning.

If the link has expired

An invitation is good for 30 days. After that the link shows This invitation has expired and asks you to contact your WashUp administrator for a new invitation.

That's whoever added you—your manager or an owner. They resend it from Settings > Users and Roles, and the new email replaces the old one.

If the link doesn't work at all

This invitation link isn't valid means something other than age. The usual causes are a link that got cut in half by an email client, or an invitation that was cancelled after it was sent.

Copy the whole link from the email rather than selecting it, and if that fails ask for a fresh invitation.

Common questions

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