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Can’t find what you need or looking for extra help? Contact us to connect with a dedicated WashUp and car wash expert.
Contact UsScan or look up a VIN
Type all 17 characters of a VIN and WashUp fills in Year, Make and Model. The camera button reads the VIN barcode for you instead.
Seventeen characters off a door jamb is the easiest thing in the world to mistype. Let the VIN do the work instead.
What you'll need
- Available on the Bundle plan, or on a Custom plan that includes Incidents.
- The VIN field on your incident form. An Admin can hide it, in which case you type the vehicle in by hand.
- For scanning, a camera and your permission to use it for this site.
Let the VIN fill in the vehicle
Type the VIN into the VIN field on a new or an open claim. As soon as all 17 characters are there, WashUp checks it against the US national vehicle database and fills in Year, Make and Model.
A message tells you what happened: all three filled in, only some of them found, or the VIN not recognised at all. If it is not recognised, type the vehicle in yourself.
Correct a VIN and the lookup runs again, replacing what the old one filled in. Anything you typed yourself is left alone.
Scan the barcode instead
To scan a VIN:
- Select the camera button beside the VIN field.
- Allow the camera if you are asked.
- Hold the VIN barcode in the frame until it reads.
- Select Flip camera if the picture is dark or pointing the wrong way.
The VIN drops into the field and the lookup runs straight away. VIN barcodes sit on the driver's door jamb, on the windshield plate, or on the registration.
- The lookup needs a full 17 characters. A partial VIN does nothing, and the field only accepts letters and numbers.
- A VIN that decodes is not proof the car is the one in front of you. Read Year, Make and Model back against the vehicle before you save.
- If the camera is blocked, the scanner says so and tells you to allow it for this site in your browser settings. Typing the VIN always works.
Common questions
Where does the vehicle information come from?
The US national vehicle database. WashUp sends the VIN and reads back the year, make and model.
Can I scan a VIN when editing a claim later?
Yes. The VIN field behaves the same on a claim you open again, and the lookup refreshes the vehicle details.
The scan found a barcode but says it isn't a VIN. Why?
Vehicles carry several barcodes. Keep the 17-character VIN barcode in the frame rather than a parts or service label.