Sign in again and choose your location from the picker at the top. WashUp ends a session when the location you're working in has no timezone set, and the message you get is Your session has expired. Please log in again.
If you saw the session expired message
Every date and time in WashUp is read in the location's timezone—when a task window closes, when a service is due, when a run was performed. If the location on your session has no timezone, WashUp can't place any of that, so it clears the session and sends you back to sign in.
Sign in and pick the location again. If you land in the same place, switch to another location you're assigned to and carry on there while the first one gets fixed.
If it keeps happening at one location
That location is missing its timezone. An Admin or Super Admin can set it.
To set a location's timezone:
- Select Settings > Locations.
- Open the location.
- Choose the site's zone under Timezone.
- Select Update Location.
Everyone working at that location is signed out until it's set, so it's worth doing straight away.
If you're on a shared tablet
With Location Login, each person's session ends when they select Sign out, which hands the tablet back to the location shell for the next person. That's the design, not an error. Pick your name from the list again and enter your 4-digit PIN.
Still stuck? Email contact@washup.solutions or call or text +1 (385) 210-1300.
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